How can we help you?

Answers about verification, privacy, introductions and more. Search below, or pick a topic.

Getting started

How do I join Catholic Bandham?
Register free with your name and WhatsApp number. We send an invitation, then a short guided setup collects your details, photos and preferences. Verification keeps the community genuine.
What is a “Founding Family”?
Early members who join during our launch window. Founding Families get full membership free until February 2027.
Is it only for Thrissur, Chalakudy, Aluva and Angamaly?
Those are our home towns, but Catholic Bandham is for Catholic families across Kerala, India and abroad. You can pick any location — including Gulf, Europe, US and more.
Can I register for my son or daughter?
Yes. At registration you can choose whether you are registering for yourself, your daughter or your son.

How introductions work

Can I search or browse profiles?
No — and that is the point. Nobody can browse or search anyone. We introduce suitable, verified families to each other, so your profile is never sitting in a public list.
How are matches chosen?
By faith, family, education, profession, location and your own stated expectations — through a staged match and our matchmakers, not open search.
What do I see about a match first?
Only substance — story, values, education and compatibility bands. No name or photo of strangers is shown until both families agree.

Interest & mutual reveal

How does expressing interest work?
If you are interested in an introduction, that interest reaches the other family. If they are interested too, it becomes a mutual “yes”.
When are names and photos revealed?
Only on a mutual “yes”. At that moment both sides’ full details — name, parish, house and contact — unlock together, at the same time. Nobody is revealed one-sidedly.
Can I pass without them knowing?
Yes. Passing on an introduction is private and no identity is ever shown.

Privacy & who can see me

Who can see my profile?
Only verified, gate-passing families, and only inside an introduction. Your profile is never public and never searchable.
What are the privacy modes?
“Open to introductions” (recommended) lets our system and matchmakers include you in introductions. “Matchmaker-only” means only a human matchmaker introduces you — you never appear in automatic introductions.
Can I hide from specific people?
Yes. You can exclude your own parish, specific pincodes or neighbourhoods, and specific families or house names.

Profile verification

What do I need to go live?
A government ID and a live selfie, at least one photo, and your basic details. That is enough to submit for verification.
What is optional?
Church record, community reference and income proof are optional and can be added any time.
How is the live selfie used?
It is matched against the photos on your profile to keep out fake accounts. Your selfie is never shown to other members.
How long does verification take?
Usually within 24 hours. You will get a WhatsApp when your profile goes live.

Your photos & video

How many photos can I add?
Up to 5 photos, plus one short video if you like.
Are my photos public?
Never. Photos are watermarked and shown only to verified, matched families. Family photos unlock only after a mutual reveal.
Can someone screenshot or forward my photo?
Because there is no browsing and photos are watermarked with the viewer’s identity, casual copying is discouraged and traceable.

Income, assets & expectations

Is my income shown to other members?
No. Your income, assets and lifestyle details are private — used only by our matchmakers to introduce you to genuinely suitable families. Other members never see your figures.
Why do you ask about assets and family?
Only to help place your profile with the right families. None of it is ever revealed to anyone searching.
What is income proof for?
It is optional. If a family you match with has set a verified-income expectation, adding proof earns you a “verified income” badge so you surface to them.
What does “expectation” mean?
You state your own expectation (for example an income band or location). We match against it silently — the other person’s actual figures are never shown to you, and yours are never shown to them.

Membership & pricing

Is Catholic Bandham free?
Founding Families get full membership free until February 2027. We still show real pricing so you always know what you are joining.
Do you offer a refund?
Yes — a 30-day money-back guarantee, and there is no auto-renewal.
Will you call me to sell a plan?
No. We make no sales calls and will never pressure you.

Families & NRIs

I live abroad — can I join?
Yes. Pick your current country and city; NRIs and diaspora families are very welcome. You can set your rooted home and your current location separately.
Can my family manage the profile?
Yes — family logins are supported so parents or siblings can help.

Ambassadors & parishes

What is an ambassador?
A trusted community member or parish contact who introduces and vouches for families. They never handle money or see anyone’s private details.
How do I become an ambassador?
See the “For ambassadors” page and apply — we will guide you through enrolment.
We are a parish or institution — how do we partner?
See “For parishes”. We enforce verification, privacy and respectful conduct, and stay independent of church processes.

Safety & fraud

How do you prevent fake profiles?
Every member is ID- and live-selfie-verified with a community reference, and because nobody can browse, profiles cannot be scraped or harvested.
Someone is behaving inappropriately — what do I do?
Use the report option inside any match. Our safety team reviews reports, and early sharing of contact details is flagged.
Do you allow dowry demands?
We focus on the right match, not transactions. Misuse, fraud or harassment leads to removal.

Account & login

How do I sign in?
With your registered email or phone and your password.
I forgot my password.
Contact support and we will help you reset it securely.
Can I change my basic details later?
Yes — edit them any time. Your progress is saved as you go, so you can leave and pick up where you left off.

Still need help?

Our team is happy to help — usually within a day.

Contact us